User Guidelines, Manuals & Procedures
How computer literate are your users when it comes to using new software? Many software developers truly believe that their product, and particularly their graphical user interface (GUI), is straightforward and easy to use. However, they are not necessarily in tune with the user’s level of understanding and often something that is obvious to a developer is less obvious to the user.
Therefore users feel comfortable following simple step-by-step guidelines with visual screen shots and are less likely to respond with resistance to change if they feel competent with the instructions.
Support people are kept busy and don’t have the time to read though long drawn out procedures filled with technical jargon. Having quick simple installation and troubleshooting guides makes their task so much easier and quicker to perform.
Contact Margaret for a quote